Communication
This evolution of correspondence may make the memo even more important. If the idea/thought has crossed the barrier from email to real paper it may carry more weight. We know that the volume of information we create now is astounding. Any system can get bogged down in paper, thought, data, complaints, invoices, emails, etc… As I think about this process I wondered if a system’s most important task as it strives for efficiency is to come to consensus on how stakeholders will communicate. How will ideas be labeled “important” or “please read carefully” or “I really care about this” or “just an idea…”?
